Not seeing your parcel?

When shipping parcels internationally, it's important to keep track of your package's status. If you need to check on your parcel, we're here to help you through the process.

How to Contact Us

The easiest way to reach our support team is through our social media platforms. You can find all our official social media handles on our website's homepage at MailPallet.com. Our team actively monitors these channels and is ready to assist you with your inquiries.

Information We Need

To help us locate and check your parcel status effectively, please provide the following information when contacting us:

Order Date

We need to know the exact date when you shipped your item to our address. This helps us narrow down the timeframe and locate your package in our system more quickly.

Tracking Number

Please provide the tracking number issued by your delivery company. You can also check your tracking number directly with your carrier through their official tracking pages:

• Royal Mail
• DPD
• UPS
• Evri
• DHL

The tracking number is essential for us to monitor your package's journey and current status. Each carrier provides real-time updates through their tracking systems, which can give you immediate information about your parcel's location.

What Happens Next

Once you provide these details, our team will:

1. Look up your parcel information in our system
2. Check the status with the respective courier service
3. Provide you with an update as soon as we have more information

We understand the importance of knowing where your package is, and we're committed to helping you track its progress every step of the way.